Maintenance process

We understand that the speed in which maintenance is undertaken is crucially important and we work really hard to try and get any issues resolved quickly.

Below is a step-by-step process for maintenance issues:

  1. Report lodged
  2. Job sheet to assess the issue raised
  3. Landlord advised
  4. Issue assessed by contractor
  5. Recommendation made by contractor
  6. Quote prepared by contractor and sent to landlord
  7. Await landlord instruction
  8. Place order with the contractor
  9. Await parts from supplier
  10. Action repair

Please do not hesitate to contact us with any questions or an update on your maintenance enquiry.

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Lettings: Lighthouse Property Services is a trading name of Countrywide Residential Lettings Limited, Registered Office Greenwood House, 1st Floor, 91-99 New London Road, Chelmsford, Essex, CM2 0PP. Registered in England Number 02995024. Countrywide Residential Lettings Limited is a member of and covered by the ARLA Propertymark Client Money Protection Scheme. Countrywide Residential Lettings Limited is an agent and subsidiary of Countrywide Estate Agents Limited, Registered in England Number 00789476, Registered Office: Greenwood House, 1st Floor, 91-99 New London Road, Chelmsford, Essex, CM2 0PP. Countrywide Estate Agents is an appointed representative of Countrywide Principal Services Limited which is authorised and regulated by the Financial Conduct Authority FRN 301684. VAT number 500 2481 05.

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