Frequently asked questions

What is included in the rent?

Unless stated otherwise, gas, electricity and water rates apply. Valid students (those studying for more than 20 hours per week) are exempt from Council Tax payments (please note that if you are mixed group of students and professionals’ charges may apply).

How long is the tenancy?

Tenancies are usually 11.5 months (50 weeks). Should you have any requirements Lighthouse will be happy to discuss other tenancy terms.

Are internet/phone charges included?

Most of the properties come with superfast broadband. Feel free to ask our team who the suppliers are.

Why should I let through you?

You should only let a property through Lighthouse if you find a suitable property and agree with the terms of the tenancy agreement. We believe that personal recommendations are the most powerful advertising and we do not pressure our applicants into choosing a property that is not suitable.

How do I apply for a property?

After seeing a property on our website, we recommend that you visit the area to ascertain if it is suitable, and then make an appointment to view the property with a representative. If you think the property is suitable, you can apply by completing an application form. We will need to carry out quick and simple checks to ensure you have the right to rent a property in this country, once the checks are approved you can progress with the tenancy.

How do I pay rent?

Payments can made be via bank transfer, debit card in our office or we are able to take debit card payments over the telephone. We do recommend using a standing order method and forms can be collected from our office.

Who can I contact if I have a question?

Our office is the best place to visit or call if you have a question regarding any aspect of your tenancy or maintenance problem. We are open six days a week.

Who can I contact if I have an emergency?

Lighthouse operates a 24-hour emergency call out service that can be contacted through calling our office number. The answerphone message will detail the number to call, but please note that being locked out of your property does not constitute an emergency and a call out charge will apply.

What do I need to do when I come to collect my keys?

We understand moving can be stressful time and we try to make it as hassle free as possible for our customers. We will write to your home address with a welcome letter and send you welcome emails containing information on everything you need to bring with you*.

*Criteria to be met:

• Please remember we cannot release keys until the deposit and rent has been paid by all tenants to cover the entire household.
• We also require your guarantor to have returned their completed guarantor agreement along with photographic i.d. and proof of address. Please ensure Lighthouse Properties have received both your guarantor agreement along with all your housemates too.
• Finally, we are legally required to see/ verify your passport before we can release any keys. If you do not have a passport please bring your driving license and birth certificate (both need to be the originals).

If you ever have any questions, please call a member of our team who will gladly assist.

Contact our office for further information.