To all tenants using AB internet,
Please accept our sincere apologies over the recent problems using the internet connection through AB internet. We have been informed that due to a recent upgrade in the hardware that this third party provider uses that a full system restart is needed for any equipment connected to it.
They have asked us to make sure that anyone having issues with connecting to the internet go through these steps prior to calling AB internet:-
1) Please log off the internet connection - this mean from anything connected, pc/mobile/mac.
2) Please switch off your device completely. - NOTE please do not turn off the AB internet equipment.
3) Please restart your device and log back in.
4) Please also ensure you are only logged into
ONE DEVICE at a time, if you do not log off from one connection and try to log onto another it will lock you out.
This should allow the update to process and complete on your system.
If any issues still persist, please call AB internet on their Lincoln number:-
Finally, if you are still not satisfied with the response given, please call us and we will add your name to a list which we will be taking to AB internet ourselves.
Again, please accept our sincere apologies for any inconvenience caused.